All domestic orders within the US are shipped either via UPS Surepost or UPS Ground. Surepost generally takes 7-10 full business days, and the final delivery will be made by USPS to your mailbox or doorstep. Ground takes about 1-4 full business days from the time it leaves the Alphalete Headquarters. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time your package is only being prepared for shipment. Please allow 1-2 additional days during launch weeks. Orders will not be shipped out on holidays, they will be shipped the following business day.
You can sign up for UPS MyChoice for live updates/tracking and to upgrade your package at any time!
International orders are shipped via UPS or Standard International - Mail Innovations. UPS Worldwide generally takes 3-4 business days, and mail innovations takes 8-14 business days. Mail innovations moves through your country's local post network for final delivery. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Please allow 1-3 additional days during launch weeks as the volumes are extremely high. Orders are not shipped out during holidays. They will be sent the following business day.
Alphalete Athletics is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Alphalete Athletics is not responsible for any packages once they are in the hands of the shipping provider.